Your Happiness is Our Heartbeat - We stand behind our products with complete confidence, which is why we offer a 30-day money-back guarantee on every product we sell. If you are not 100% satisfied, simply reach out and let us know how we can make it right!
To start a return, simply contact us at support@emersonwest.com. We will issue you a return authorization number and send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.